If you wish to cancel your order please email lavilashes@lavi-beauty.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order Cancellations will be considered but cannot be guaranteed.

Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. A $5 Shipping and Handling fee is applied to all US Orders. For International Orders, please visit your local post office to process the return.

1. Carefully remove first lash from lash tray.

2. Hold the lash against your lash line to measure the length of your eye.

3. Trim the lash strip where it extends from your outer corner.

4. Curl your eyelashes.

5. Apply lash adhesive along the lash band and allow glue to sit for about 40 seconds or until glue becomes tacky.

6. Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner and outer side.

7. Apply mascara (optional) and/or apply liner to fill in any gaps.

La Vi Beauty products are made for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:

1. Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.

2. When applying mascara, try to apply mascara to the natural lash first and not to the false lash. This will prevent build up and lengthen the longevity of your false lash.

3. Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.

No. When Lavi Lashes are (1) applied correctly with the proper adhesive and (2) removed safely and gently, there is no harm done to your own lashes. In fact, lashes have shown to become healthier from wearing false eyelashes because it replaces the need to wear mascara or curl your eyelashes.